Ethics and compliance

We are convinced that ethics and integrity are fundamental and non-negotiable; that is why we live by these principles, integrating them into our operations, processes, and strategy, thus generating value responsibly for our business, our Stakeholders, and for society.  Through the Global Governance and Compliance Program, our ethics and business conduct system, we seek to promote that our actions are consistent with the pillars of corporate culture and integrity as the guiding principle of our business activity.

  • For society:  To promote transparent, competitive, and sustainable business environments that strengthen trust and ethics in business, generating positive impacts for the market and society.


  • For the company:  To promote that our actions are consistent with the pillars of culture and that integrity is the inspiring principle of all members of the Organization.  This is how we consolidate ourselves as a competitive, reliable company in the eyes of investors and other Stakeholders.

Strengthening the Transparency Line


We continue to strengthen our mechanisms for reporting wrongdoing. 


The strengthening process included:


  • Dissemination of the Transparency Hotline Investigation and Case-Management Protocol.
  • Dissemination of the operating guidelines of the channel to the employees and suppliers of the different regions.
  • The implementation of a digital form, available on the Webpage.
  • Training for Investigation Officers in the Labor Relations Category.


Of a total of 206 reports received in 2021 through the Transparency Line, 104 cases closed with administrative or corrective actions. 


Money Laundering and the Financing of Terrorism Risk Management


We continue to strengthen our technological tools to prevent money laundering and the financing of terrorism risks, for the identification of early warnings.


In 2021, we achieved:


  • Implementing the segmentation of our counterparties according to risk factors.
  • Auditing the tools implemented for consultation and monitoring in restrictive lists of our counterparts.

We have voluntarily adopted a self-regulatory framework that confirms our commitment to business ethics as a way to promote transparent practices that contribute to the development of competitive environments. This framework* incorporates mandatory principles of ethics and conduct:



For the proper implementation and application of these guidelines, the strengthening of the ethical culture, the prevention and control of incorrect actions, our Board of Directors approved the Global Governance and Compliance Program (GGCP, in Spanish). The program structure incorporates international best practices to evaluate compliance programs, such as ISO 37001, ISO 19600 and the United States Department of Justice (DOJ) guidelines. The program has the following scope:



Likewise, it systematically groups together the activities carried out to promote integrity in the Company's actions, its employees, and members of the value chain, which allow the updating and permanent strengthening of the program. Operating Scheme: